Shipping policy

Retail Returns Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes your rights under law.

Faulty, Damaged or Incorrect Goods

If your item is faulty, damaged, significantly not as described, or unfit for its intended purpose, please contact us as soon as possible with proof of purchase.

Returned items will be assessed by management and, where required under Australian Consumer Law, a repair, replacement or refund will be offered.

Change of Mind Purchases

We do not offer refunds for change-of-mind purchases.

At management discretion, an exchange or store credit may be offered within 7 days of purchase where:

• proof of purchase is provided;
• the item is unused, unworn and undamaged;
• the item is returned in original saleable condition;
• all original packaging, tags and labels are intact.

Non-Returnable Items

For hygiene, safety and resale reasons, we do not accept change-of-mind returns on:

• sale or clearance items;
• sunscreen or toiletries/cosmetics;
• jewellery/earrings;
• swimwear/intimate items.

Return Postage for Online Orders

Customers are responsible for all postage costs associated with returning items for change-of-mind requests.

Original shipping charges are non-refundable. We recommend using a tracked postal service, as we cannot accept responsibility for items lost or damaged in transit during return shipping.

If the returned item is approved for exchange or store credit, this will be processed once the goods have been received and inspected.

Where an item is confirmed as faulty, damaged or supplied incorrectly, reasonable return postage costs may be reimbursed at management discretion.

Return Assessment

We reserve the right to refuse any return that does not meet the above conditions.

• Proof of purchase is required for all returns.
• Where a refund is approved, refunds will be processed via the original method of payment where possible.